Operations Coordinator
Full Time • San Marcos
Replies within 24 hours
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
Company Overview
About Us
We're a small, owner-operated appliance repair business in the home services sector with just a handful of team members (the owner in the field, one customer service rep, and soon—you). We've achieved steady 20-30% annual growth over the last 4 years through hard work and great customer relationships. No big corporate layers here—you'll work directly with the owner and make a real, visible difference every day.
About Us
We're a small, owner-operated appliance repair business in the home services sector with just a handful of team members (the owner in the field, one customer service rep, and soon—you). We've achieved steady 20-30% annual growth over the last 4 years through hard work and great customer relationships. No big corporate layers here—you'll work directly with the owner and make a real, visible difference every day.
We're being completely honest: As a small operation, we're still building; full benefits (health insurance, retirement, etc.) aren't in place yet, but they'll come as we scale. What we offer now is a supportive environment, flexible hours, and no mandatory overtime or weekends.
The Role
You'll be bringing structure to the admin and operational side, so the techs can focus on repairs. This is a hands-on position where you'll help create systems from the ground up, with room to define and expand the role as needs evolve.
This role isn't for everyone, and we're upfront about it: We're seeking someone who thrives in (and prefers) a small-company environment—where things are evolving, and you get to build processes rather than follow rigid corporate ones. Ideal if you've worked in hospitality, retail management, or small service businesses.
This role isn't for everyone, and we're upfront about it: We're seeking someone who thrives in (and prefers) a small-company environment—where things are evolving, and you get to build processes rather than follow rigid corporate ones. Ideal if you've worked in hospitality, retail management, or small service businesses.
Key Responsibilities
- Develop and implement systems and processes (e.g., SOPs) for daily operations, ensuring efficiency in task tracking, scheduling, and workflow.
- Answer overflow customer calls, communicate updates, and build positive relationships to enhance service quality.
- Organize and manage parts inventory: track stock, order supplies, and process returns promptly.
- Handle administrative duties, including invoicing and basic record-keeping
- Proactively identify areas for improvement, such as streamlining admin tasks or customer follow-ups, and take initiative to resolve them
- Collaborate with the owner and CSR to maintain smooth day-to-day operations, with flexibility to adapt as the business grows
- Monitor key metrics like response times and inventory levels, reporting insights to support better decision-making
Qualifications and Experience
- 3-5 years in operations, administrative management, or customer service roles, preferably in hospitality or home services.
- Proven ability to create and maintain organized systems, processes, and SOPs in a fast-paced environment.
- Strong communication skills for handling customer interactions, with a proactive, problem-solving mindset.
- Experience with inventory management, ordering, and returns; familiarity with invoicing or basic bookkeeping tools (e.g., QuickBooks or similar) is a plus.
- Ability to work independently, make decisions, and evolve the role based on business needs
- Comfortable in a small-team setting, with hands-on involvement in daily tasks
- Proficiency in office software (e.g., Microsoft Office, Google Workspace) and willingness to learn industry-specific tools.
- Associate's or Bachelor's degree in Business, Hospitality, or related field preferred but not required.
What We Offer
- Competitive salary based on experience (e.g., $45k-$60k annually)
- Opportunity to shape your role and grow with the company as we scale
- Supportive environment where your ideas drive efficiency and success
Here's the real upside: If you grow with us, you'll have direct paths to advance—higher pay, bonuses, and leadership responsibilities. We've proven consistent growth; join now to help drive it and share in the rewards long-term.
If you're tired of big-company bureaucracy and want a role where your organizational skills directly fuel success (with tangible upside), this could be perfect.
Compensation: $45,000.00 - $60,000.00 per year
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
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Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)